 "RBI, reserve bank of india")
A Reserve Bank of India data suggests that the complaint raised to the bank regulator have increased by 20 per cent in 2018-2019. The complaints received at 21 Offices of Banking Ombudsman (OBOs) rose by 32,311, taking the total to 1,95,901 complaints in 2018-19 against 1,63,590 previous year, recording a year on year increase of 19.75 per cent. Of these, 72.19 per cent were received electronically, through the online portal and by emails as against 63.61 per cent previous year.
In the Annual Report of Ombudsman Schemes for 2018-19, RBI said, "The disposal rate (rate at which the complaints are
