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Dematerialisation: Irdai urges industry to open e-insurance accounts

The regulator is developing "Bima Sugam", a digital platform for selling, servicing, and settling claims.

IRDAI
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The initiative of dematerialisation was started by the insurance regulator a few years back but did not take off due to operational challenges.

Subrata Panda Mumbai
The insurance regulator on Wednesday urged the companies to open e-insurance accounts (e-IA) for their customers, which would act as the first step towards dematerialisation of insurance policies. The regulator is also keen on developing Bima Sugam, a digital platform for selling, servicing, and settling claims.

e-IAs serve as a repository of all insurance policies that the customers have subscribed to. The regulator has been discussing with the insurance industry on dematerialisation of insurance policies, a move aimed at increasing customer convenience.

The Insurance Regulatory and Development Authority of India (Irdai) has held consultations with the insurance, both life and