From armoured vans to security rooms: The story of cash logistics

On a daily basis, an average cash logistics company transports Rs 50-80 billion worth of cash nationwide

The security and operations head of a Delhi-based cash management and logistics company was in an animated conversation with his team Wednesday morning when Business Standard approached him to understand the universe of automated teller machines (ATMs), which are flashing the no-cash sign all over again. “We made the mistake of allowing television news crews in here during demonetisation,” he said while teaching the staff how to load and unload cash in ATMs.

Working in secretive and guarded environment, cash management firms have always remained in the background, though demonetisation of November 2016 changed that for a brief while. With