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Mobile banking may become most preferred channel, says SBI's Rajnish Kumar

Out of 100 transactions at SBI, only 9 transactions are being made in branches

SBI, chairman, rajnish kumar
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Kumar also cautioned that in a country like India, there is a need for both physical presence and digital presence of banks

BS Reporter New Delhi
State Bank of India (SBI) chairman Rajnish Kumar said on Wednesday that mobile banking may become the most preferred banking channel, even more than internet banking, in the days to come.

Out of 100 transactions at SBI, only 9 transactions are being made in branches. While transactions at ATMs at the time of demonetisation were around 55 per cent, now they are down to around 30 per cent and digital, mobile banking has seen a rise from 25-30 to 55 per cent now. Going ahead it is going to be internet banking and mobile banking that will flourish, Kumar said delivering