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Fast food chain Subway got too big and its franchisees paid a price

Subway is the largest fast-food company in the world by store count, with more than 24,000 restaurants in the United States alone

Tiffany Hsu & Rachel Abrams | NYT 

Manoj Tripathi couldn’t shake the feeling that someone had a vendetta against his Subway sandwich shop. A franchisee for nearly two decades, he had done everything he could to keep his restaurant, in a strip mall in Northern California, in perfect condition. But lately it seemed like someone was out to get him. It was the middle of 2017, and inspectors sent by Subway’s regional manager were finding a new problem to cite each month: a handprint on the glass door, the wrong brand of bathroom soap, cucumber slices that were too thick, he said. They seemed to be little things, but ...

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First Published: Sat, June 29 2019. 22:55 IST
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