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Govt privately took Amazon doormat issue to US, Canada embassies

In Jan, Sushma Swaraj publicly threatened to rescind visas of Amazon employees

Amazon Doormat Issue

Reuters  |  New Delhi 

Amazon CEO Jeff Bezos at a conference. Audible would be Amazon's next big gambit in India after Prime Video. Photo: Reuters
Amazon CEO Jeff Bezos at a conference. Audible would be Amazon's next big gambit in India after Prime Video. Photo: Reuters

India's reaction to an website selling doormats resembling the country's flag involved an unprecedented public and private offensive against the US company by Prime Minister Narendra Modi's government, a document shows.

Foreign minister Sushma Swaraj publicly threatened in January to rescind visas of Amazon employees if the doormats were not removed from its Canadian website.

But a document seen by Reuters shows the government went even further in private, asking its US and Canadian embassies to raise the matter "strongly" with Amazon's senior leadership.

India also escalated the matter to Amazon CEO Jeff Bezos and prompted a global audit by the company to "ensure that such products are not listed on any of its other" websites around the world, according to the document.

Amazon, which removed the products within 24 hours and apologised to the government, declined to comment.

Much is at stake for Amazon in India, where it plans to invest more than $5 billion as it takes on home-grown Flipkart and Snapdeal for a bigger share of the internet services market in the world's fastest growing major economy.

Amazon has now made Indian laws that govern the use of the national flag and other emblems "an integral part of the global compliance process," the document said, outlining the steps Amazon and India have taken since the incident.

India's reaction underscores the risks governments run by nationalist leaders are posing for businesses around the world. US President Donald Trump, for example, has also taken an aggressive stance on Twitter against individual .

Last year, Modi presented a global leadership award to Bezos at a US-India Business Council summit in Washington.

Amazon told the government that it had strengthened its in-house compliance units that monitor products sold by third-party vendors on its websites, the document said.

"Amazon India has conveyed that it is fully committed to respecting Indian laws and customs," the document said.

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First Published: Thu, March 30 2017. 19:30 IST