Can empathy reduce the probability or impact of crisis?

Picking out the emerging risks, planning for a quick response and packing empathy in the response are the three must-dos to protect reputation

While flipping through the newspapers something unusual caught my eye: “NCLT orders insolvency proceedings against Aviva Life Insurance”.  I hadn’t heard of any major controversy around the company, hence was shocked to know about this development. On reading the details, I discovered that there was a dispute of around Rs 27 lakh with the Apeejay Trust, which had leased its Mumbai-based commercial premise to the company. The trust reported the matter to the National Company Law Tribunal (NCLT) and eventually insolvency proceedings were ordered. This piece of information set me thinking. Keeping business differences and the probable reasons for the