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Can empathy reduce the probability or impact of crisis?

Picking out the emerging risks, planning for a quick response and packing empathy in the response are the three must-dos to protect reputation

Mitu Samar 

Mitu Samar

While flipping through the newspapers something unusual caught my eye: “NCLT orders insolvency proceedings against Aviva Life Insurance”. I hadn’t heard of any major controversy around the company, hence was shocked to know about this development.

On reading the details, I discovered that there was a dispute of around Rs 27 lakh with the Apeejay Trust, which had leased its Mumbai-based commercial premise to the company. The trust reported the matter to the National Company Law Tribunal (NCLT) and eventually insolvency proceedings were ordered. This piece of information set ...

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First Published: Sun, November 17 2019. 21:19 IST
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