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Voice is the new normal: Now, you can ask Alexa, 'What's my bank balance'

Voice banking will provide convenience, but use Alexa and Google Assistant via secured APIs

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Voice banking isn't going to be easy in a country of multiple languages

Bindisha Sarang Mumbai

7 min read Last Updated : Jun 29 2020 | 4:42 PM IST

“Alexa, play Sorry.”

“Hey Alexa, how many cases of Covid-19 in Mumbai today?”

"Hey Alexa, how many cases of Covid-19 in Mumbai in the past 24 hours?"

Until now, these were the kind of questions you may have thrown at Alexa, the voice assistant from Amazon. Now, with a number of banks in India such as ICICI, IndusInd, Axis, and United Bank of India having launched voice banking, you can even ask her this: “Hey Alexa, what’s my bank balance?”

Simply put, this is an artificial intelligence-powered multi-channel chatbot, married to a voice-assistance app, which allows you to use

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