You are here: Home » SME » SME News
Business Standard

Transition to non-voice to boost ITeS players' margins: Crisil SME Tracker

SMEs have been gradually adopting robotic process automation technologies such as chatbots, to transition from pure voice services to non-voice-based ones

Topics
CRISIL SME TRACKER | SME companies

Business Standard 

Chatbot
Representational image (Photo: Reuters)

Owing to fierce competition from the Philippines market and the pandemic-induced volume contraction, voice-focused players in the customer relationship management (CRM) segment of the IT enabled services (ITeS) sector will likely be at a disadvantage in the current fiscal year (FY21).

TO READ THE FULL STORY, SUBSCRIBE NOW NOW AT JUST RS 249 A MONTH.

SUBSCRIBE TO INSIGHTS

What you get on Business Standard Premium?

  • icon Unlock 30+ premium stories daily hand-picked by our editors, across devices on browser and app.
  • icon Full access to our intuitive epaper - clip, save, share articles from any device; newspaper archives from 2006.
  • icon Curated newsletters on markets, personal finance, policy & politics, start-ups, technology, and more.
  • icon Pick your 5 favourite companies, get a daily email with all news updates on them.
  • icon 26 years of website archives.
  • icon Preferential invites to Business Standard events.

OR


Subscribe to Business Standard Premium

Exclusive Stories, Curated Newsletters, 26 years of Archives, E-paper, and more!

Insightful news, sharp views, newsletters, e-paper, and more! Unlock incisive commentary only on Business Standard.

Download the Business Standard App for latest Business News and Market News .

First Published: Tue, March 30 2021. 13:54 IST
RECOMMENDED FOR YOU