Still far from normalcy: IndiGo board steps in, forms crisis mgmt group

Board-led team includes chairman, ex-FAA chief, Amitabh Kant; ₹610 cr in refunds processed as airline eyes Dec 10 stability

The board of directors of InterGlobe Aviation Limited, which operates IndiGo, has set up a crisis management group (CMG) to help normalise operations and ensure refunds for the large number of flight cancellations over the past several days, the 

beleaguered carrier said on Sunday. 

Passengers continued to face disruption as India’s largest airline cancelled around 650 flights on Sunday, slightly fewer than the roughly 735 scrapped on Saturday. 

Before the crisis, IndiGo operated about 2,300 flights a day. 

The disruption came after the airline was caught unprepared, with insufficient pilots on its roster, to fully comply with the new Flight Duty