CCPA fines Snapdeal ₹5 lakh for selling toys violating BIS standards

The Central Consumer Protection Authority (CCPA) has imposed a penalty of ₹5 lakh on e-commerce platform Snapdeal for selling toys that do not comply with mandatory Bureau of Indian Standards certification, violating the Toys (Quality Control) Order, 2020.

A final order against Snapdeal (Ace Vector Limited) has been issued after taking suo-motu cognizance of the matter, CCPA Chief Commissioner Nidhi Khare told PTI.

The CCPA has also issued notices to other e-commerce entities including Amazon and Flipkart, along with sellers such as Stallion Trading Company and Electronics Bazar Store, she said.

Besides the penalty, the CCPA has directed Snapdeal to ensure future compliance by guaranteeing that no non-compliant BIS standard toy is listed, hosted, or advertised on its platform.

 

The platform has also been asked to prominently display contact numbers, e-mail addresses, and Grievance Officer details to facilitate prompt consumer redressal.

The Toys (Quality Control) Order, 2020 became mandatory with effect from January 1, 2021, making BIS certification compulsory for all toys sold in India.