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Global capability centres not packing bags just yet for small-town India

Patchy infra and thin talent pool stall plans to shift beyond metros

GCC
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‘You need to get service companies in, you need to energise the startup ecosystem, and only then do gccs make sense. They can’t exist in isolation,’ said Sangeeta Gupta, senior vice-president and chief strategy officer at Nasscom | Illustration: Binay Sinha

Avik DasAashish Aryan Bengaluru/New Delhi

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The Indian government wants global capability centres (GCCs) to look beyond Bengaluru, Hyderabad, and Chennai, and expand into Tier-II and Tier-III cities. But that shift won’t happen anytime soon, say industry executives, citing weak infrastructure, inadequate talent availability, and an ecosystem that’s still developing.
 
That ecosystem will only solidify once service companies build a critical mass in cities like Ahmedabad, Indore, Mysuru, Coimbatore, Mohali, or Bhubaneswar, followed by an influx of startups. While firms such as Tata Consultancy Services, Infosys, Cognizant, and Wipro have set up delivery centres in these cities over the years, the startup landscape remains early-stage.
 
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