There is a lot of hype about agentic AI, says SAP CTO Philipp Herzig

SAP Labs India ramps up AI innovation in India with new Bengaluru campus; key work on joule, generative AI, and enterprise solutions now led by 15,000-strong local team

SAP Labs, the research and development (R&D) arm of German software maker SAP, opened its second campus in Bengaluru earlier this month, which will house over 15,000 professionals. The firm says that its centres in India were at par with its headquarters with a mix of product teams, sales, customer experience and marketing. Philipp Herzig, chief technology officer and chief AI officer of SAP SE, in conversation with Avik Das, talks about the critical role of India, future of AI, and why agentic AI is currently more hype than action. Edited excerpts: 

 

How do you demarcate which operations are done