Page 6 - Aviation Indigo

New US rules mandate automatic refunds to customers for cancelled flights

The Joe Biden administration on Wednesday issued new rules that require airlines to provide automatic cash refunds to passengers when owed and protect consumers from costly surprise fees. "Too often, airlines drag their feet on refunds or rip folks off with junk fees. It is time Americans got a better deal. Today, my administration is requiring that airlines provide automatic refunds to passengers when they are owed and protect them from surprise fees," Biden said in a video statement. "This is about airlines treating passengers better and it will save people more than half-a-billion dollars, avoiding unwanted, expensive, unnecessary surprise airline fees," said Transportation Secretary Pete Buttigieg. Biden said his administration is holding airlines accountable and bringing costs down for American families. "This is just one part of my administration's plan to prevent companies from playing the American people for suckers. It matters," he said. The White House said these rules wi

Air India operationalises five new contact centres to assist customers

Air India has operationalised five new contact centres, including in Cairo and Kuala Lumpur, to provide assistance to its customers worldwide. The Tata Group-owned airline has partnered with Concentrix, a California-headquartered customer engagement firm, to manage premium services from centres in Mumbai, Cairo, and Kuala Lumpur. Besides, the carrier has signed up iEnergizer to operate contact centres in Noida and Bengaluru, focusing on domestic inquiries, a release said on Friday. Recently, Air India introduced a premium desk for its premium frequent flyer members as well as business and first-class guests. In the release, the airline said it has implemented a comprehensive back-office insourcing strategy to manage emails, social media, and chat support internally to assist the customers. "A 24/7 grievance management desk promptly addresses all customer queries, escalations and provides round-the-clock support," it added.

IndiGo pips Southwest to become world's 3rd most valuable airline by mcap

IndiGo's share price jumped by 4.73 per cent to Rs 3,806 on Wednesday, thereby elevating its market capitalisation to $17.605 billion

IndiGo world's third largest airline by mcap as shares hit record high

In December 2023, IndiGo airline surpassed United to become the sixth largest airline in the world

Malaysia Airlines inks initial pact with IndiGo for codeshare partnership

Malaysia Airlines has inked an initial pact with domestic no-frills carrier IndiGo for a codeshare partnership to boost connectivity between the two countries. Moreover, a cooperation agreement between the two airlines will enable both carriers to provide customers with more options and flexibility for seamless travel between Malaysia and India, IndiGo said in a statement. Through this cooperation, Malaysia Airlines will be able to strengthen its connectivity with India, as the marketing carrier on IndiGo operated flights, while IndiGo customers will get to explore more Southeast Asia destinations through Malaysia Airlines' extensive network, it said. This reciprocal arrangement will allow both carriers to provide seamless connections to their customers, besides enabling them to enjoy an integrated travel itinerary among other facilities, IndiGo said. Malaysia Airlines currently operates 71 weekly flights to nine key hubs in India, including New Delhi, Mumbai, Bengaluru, Chennai, .

India has extremely affordable airfares: Akasa Air CEO Vinay Dube

India has "incredibly affordable" airfares and the country's aviation market has the kind of growth potential where Akasa Air as well as other carriers can do well, according to the nearly two-year-old airline's chief Vinay Dube. As Akasa Air prepares to take the international skies on March 28 with the first overseas flight from Mumbai to Doha, Dube also asserted that the airline is not about "marketing gimmicks". Akasa Air is aiming to be among the world's top 30 airlines by 2030 and will go public in future. "We think we have a great financial future. Listing is in our future... but you never say never. We hope to list some day," he told PTI in an interview this week. While acknowledging that aviation competition has always been intense, he said that as long as the focus is on fundamentals, there is enough room not just for Akasa Air to thrive in the future but for others as well. "Thanks to the growth that we are going to see in India, it is not that Akasa will do well only if

Budget carrier IndiGo forecasts slowdown in capacity growth next year

The carrier aims to add more than one aircraft to its fleet every week next year. As of Feb 29, it operated 366 planes, and had a further 960 on order

IndiGo exploring purchase of widebody aircraft to counter Air India

IndiGo has repeatedly toyed with the idea of introducing long-haul services to tap the growing pool of affluent Indians flying further afield to places such as the UK and Europe

IndiGo-BOC Aviation sign financing deal for 4 Airbus A320NEO aircraft

Singapore-headquartered BOC Aviation Ltd on Wednesday said it has entered into a finance lease transaction with InterGlobe Aviation Ltd (IndiGo). The deal has been signed for four Airbus A320NEO aircraft. "We are pleased to be closing another four finance leases with IndiGo," said Steven Townend, Chief Executive Officer and Managing Director, BOC Aviation. "We continue to work closely with our long-time customer to support its expansion strategy as it builds a fleet of the latest technology fuel-efficient aircraft," Townend said in a release. The aircraft are all powered by CFM LEAP-1A engines. All four aircraft are scheduled for delivery in 2024. "We are pleased to announce that we have extended our partnership with BOC Aviation through a lease agreement for four Airbus A320NEO aircraft," said Riyaz Peermohamed, Chief Aircraft Acquisition and Financing Officer of IndiGo. He further said that these aircraft will be instrumental in supporting the company's expansion plans and ...

Mumbai-bound flight returned to Delhi due to 'momentary foul smell': IndiGo

A Mumbai-bound IndiGo aircraft returned to the national capital on Friday morning, with the airline saying the plane came back as a precaution due to a "momentary foul smell". The flight 6E 449 returned to the Indira Gandhi International Airport (IGIA) sometime after take off. In a statement, IndiGo said there was a "momentary foul smell" and the pilot following standard operating procedures landed back in Delhi as a precaution. Specific details could not be immediately ascertained. "An alternate aircraft was arranged for the passengers. We deeply regret the inconvenience caused to all the passengers," the airline said.

IndiGo likely to induct a few B737 Max aircraft for the first time

Wet leasing Max planes being considered as about 20% fleet is grounded due to Pratt and Whitney engine issues

DGCA derosters pilots after IndiGo flight leaves without ATC clearance

The DGCA is currently investigating the incident on how the flight could take off without getting the ATC clearance, officials mentioned

GMR Group, IndiGo tie up for digital transformation in Indian aviation

GMR Group and IndiGo Airlines on Thursday announced a strategic collaboration forming a digital consortium aimed at reshaping the landscape of the Indian aviation industry. A press release from GMR said the partnership brings together the diverse strengths of GMR's infrastructure expertise and IndiGo Airlines' innovative approach to air travel. The consortium will focus on deploying cutting-edge technologies to enhance operational efficiency, passenger experiences, and overall industry sustainability. While GMR Group and Indigo will be the founding partners of this industry consortium, the initiative aims to collaborate with multiple stakeholders of the aviation ecosystem to drive the key objectives of driving technological innovation, enhancing passenger services, achieving operational excellence, and embracing sustainable practices to minimize environmental impact. The key objectives of the consortium includes technological innovation, enhanced passenger services and operational .

Akasa Air, IndiGo, Air India order 1,120 planes in less than one year

With Akasa Air announcing an order for 150 aircraft on Thursday, three Indian carriers together have ordered a total of 1,120 planes in less than one year as they expand their presence in the country's fast growing civil aviation market. The less than two-year-old Akasa Air has placed a firm order for 150 Boeing 737 Max planes, comprising 737 Max 10 and 737 Max 8-200 jets. In 2023, which also saw domestic air traffic climbing new highs, Air India and IndiGo together placed orders for 970 planes with Boeing and Airbus. Tata Group-owned Air India ordered 470 planes -- 250 from Airbus and 220 from Boeing -- in February last year. Later in June, the country's largest airline IndiGo announced an order with Airbus to buy 500 narrow-body planes. Now, Akasa Air, Air India and IndiGo together have placed orders for 1,120 planes since February last year. Besides these orders, Indian carriers are set to take deliveries of new planes that were ordered earlier. IndiGo alone has an order book o

Aviation chaos: Fog pushes govt to hold midnight meet, set up war rooms

IndiGo, Mumbai airport slapped show-cause notices over security rule violations

WATCH: Passenger assaults IndiGo pilot over flight delay in Delhi

IndiGo flight incident: The flight, scheduled from Delhi to Goa, was delayed due to low visibility on Sunday. A case has been filed in the matter, the Delhi police said

Indigo second in the world's top 20 airlines in growth of passenger seats

According to OAG, an aviation analytics company, IndiGo's seats per day rose by 29.7 per cent from 47,738 seats in December 2019 to 61,913 last month

Air India, Airbus in talks to set up Rs 3,500 crore pilot training facility

The facility is expected to be formed under a joint venture between the two companies where each will have a 50% stake

Connecting India, connecting with India

IndiGo also understands the Indian psyche very well, and has shown how the Indian mentality of wanting the moon for six pence can be tackled

Street Signs: Nifty50 enters 'overbought' zone, Indigo may gain altitude

The stock of IndiGo airlines' parent company, Interglobe Aviation, posted one of its longest winning streaks this week