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Credit card penetration in the country has been low when compared to even developing countries despite a variety of tailwinds like improving delinquency levels, a top official at Transunion Cibil said on Wednesday. The product's contribution to a wider credit ecosystem has gone down, with only 8 per cent of new additions being new to credit as against 26 per cent in the year-ago period, Bhavesh Jain, the Managing Director and Chief Executive of the company, told reporters. India has 5.2 crore people having credit cards, which is just 25 per cent of the overall credit active population of about 25 crore people, he said, adding that developed and developing countries have a higher proportion of people using credit cards. A white paper prepared by the credit information company said the same proportion stands at 62 per cent in Columbia, 98 per cent in Hong Kong, 81 per cent in the USA and 70 per cent in the UK. Over the years, credit cards -- which are majorly used for consumption ...
The Reserve Bank on Wednesday said in case of complaints of fraudulent electronic banking transactions via a credit card, a bank should provide shadow reversal or provisional credit of the disputed amount within 5 days from the date of customer notification. The RBI has issued revised framework on limiting customer liability in digital transactions. A bank should design its systems and procedures to make customers feel safe about carrying out electronic banking transaction (EBT) and it should put in place appropriate systems and procedures to ensure safety and security of EBTs carried out by customers, the amended norms said. "A bank shall mandatorily send instant SMS alerts to its customers for all EBTs of value more than Rs 500. For EBTs of value up to Rs 500, a bank may decide to send instant SMS as per its internal policy but without any charge to the customer," the RBI said. These norms will come into effect from January 1, 2027. Also, the bank's communication systems, deploy