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150 Air India flights delayed over server breakdown, thousands stranded

Service restored after a six-hour breakdown

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Air India passengers stranded at the Indira Gandhi International Airport in New Delhi on Saturday, following a glitch in the passenger service system software. Photo: PTI

Arindam MajumderAneesh Phadnis New Delhi/Mumbai
Delays and confusion blighted the weekend for thousands of Air India passengers as more than 150 flights of the airline, out of its main hubs of Delhi and Mumbai, were disrupted because of a six-hour breakdown in its server.

The information technology (IT) outage occurred when air travel solution company SITA was carrying out scheduled maintenance of the server. SITA, the Atlanta-based firm, handles Air India’s departure control, check-in and automated boarding control, and baggage handling systems. The glitch forced Air India to cancel around 10 flights and caused a delay of around two hours for 155 flights, including those of

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First Published: Apr 27 2019 | 11:27 PM IST

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