The Nobel laureate travelled on flight AI111 on January 9 from New Delhi to London Heathrow. "Many thanks indeed for wonderful service and great care! I'm most grateful - and also very impressed. Best wishes and warm regards," read Sen’s note.
While domestic carriers Jet Airways and IndiGo were ranked seventh and tenth, respectively, in on-time performance in Asia Pacific, Air India is striving hard to redeem itself.
However, an Air India spokesperson has trashed the OTP survey report, alleging that it was "fabricated".
"We totally disagree with the report published by an agency about Air India. Initially, it seems that the report is fabricated so the Air India management will investigate the report till the end," airline spokesperson Dhananjay Kumar said in a statement.
In the worst 10 international airlines of 2016 list, based on on-time performance records, Air India comes third after El Al and Icelandair. The best list was topped by KLM Airlines. Iberia and JAL came second and third, respectively.