Airtel embroils into controversy over a tweet from its customer

Customer didn't want one Shoaib from the firm to address her problem, wanted a Hindu instead; earned ire of Twitter users including Omar Abdullah

Bharti Airtel, the country’s largest telecom operator, has got into a controversy as one of its customers did not want a Muslim representative to resolve a problem. Rather, the customer wanted a Hindu representative to resolve the issue.
 
It began with a complaint from a Pooja Singh on Twitter. This was about her Airtel direct-to-home connection on Twitter. An Airtel representative named Shoaib replied that the company would get back to her shortly, with more information.
 
However, this is what Pooja Singh said: (@pooja303singh): Dear Shohaib (sic), as you are a Muslim and I have no faith in