Almost on Cloud 9, Freshworks ready to earn much deserved unicorn tag

In the fourth part of a series on a soon-to-become unicorn, we take a look at Freshworks' biz model

Girish Mathrubootham was still with Zoho Corporation busy conceptualising and building complex products for the Software-as-a-Service (SaaS) company when he came across a news article published in Hacker News. 

The article was on how Zendesk, a US-based customer services software company, raised its prices rather steeply, much to the dismay of its users. But it was not the article but the readers’ comments that grabbed the attention of the techie who was already toying with the idea to start something on his own. 

Having expertise in building an on-premise helpdesk system since 2004, Mathrubootham immediately backordered a domain name freskdesk.com