You are here: Home » Companies » News
Business Standard

Freshworks crosses $300 mn in ARR, closes 2020 with 40% YoY growth

The firm's record year featured new product offerings, strategic acquisitions to accelerate AI and an expanded executive team to fuel its next phase of growth

Topics
Freshworks

T E Narasimhan  |  Chennai 

Girish & Shan, founders of Freshworks
Girish & Shan, founders of Freshworks

Inc today announced it surpassed $300 million in annual revenue run rate (ARR), growing the business by 40 per cent year-on-year.

Freshworks’ record year featured new product offerings, strategic acquisitions to accelerate AI and an expanded executive team to fuel its next phase of growth: the march towards the billion-dollar revenue milestone, said the company.

“Like everyone, our 2020 plan went out the window when the pandemic hit, but our hard-working team persevered,” said Girish Mathrubootham, founder and CEO.

During 2020, also innovated on products, scaled its executive bench and accumulated an impressive list of achievements.

Freshworks closed two acquisitions in 2020. The company acquired AnsweriQ, a provider of ML and AI for larger enterprises. AnsweriQ complements Freshworks’ AI engine, Freddy, by enabling enterprise organizations to use existing customer data to scale self-service experiences and automate complex customer workflows.

The company also acquired Flint, a leading IT orchestration and cloud management platform, to bolster its IT service management (ITSM) and IT operations management (ITOM) capabilities. This acquisition provides greater visibility for IT teams to better manage hybrid infrastructure, optimise spend and automate employee workflows, the company said.

Dear Reader,


Business Standard has always strived hard to provide up-to-date information and commentary on developments that are of interest to you and have wider political and economic implications for the country and the world. Your encouragement and constant feedback on how to improve our offering have only made our resolve and commitment to these ideals stronger. Even during these difficult times arising out of Covid-19, we continue to remain committed to keeping you informed and updated with credible news, authoritative views and incisive commentary on topical issues of relevance.
We, however, have a request.

As we battle the economic impact of the pandemic, we need your support even more, so that we can continue to offer you more quality content. Our subscription model has seen an encouraging response from many of you, who have subscribed to our online content. More subscription to our online content can only help us achieve the goals of offering you even better and more relevant content. We believe in free, fair and credible journalism. Your support through more subscriptions can help us practise the journalism to which we are committed.

Support quality journalism and subscribe to Business Standard.

Digital Editor

First Published: Tue, February 16 2021. 21:03 IST
RECOMMENDED FOR YOU
.