Grievances galore! Snapdeal, Flipkart on list of firms with most complaints

Data from the National Consumer Helpline show 2,494 complaints received in 3-year period

Two of India’s largest e-commerce players, Snapdeal and Flipkart, have made it to the list of top-five companies with the maximum registered complaints in the past three years.
 

According to data from the National Consumer Helpline, 2,494 complaints were received against direct selling and e-commerce companies during 2014-15, 2015-16 and 2016-17. Complaints were filed against 15-plus e-commerce companies.

The list was given out in response to a question asked in the Lok Sabha. The government said in its reply the Consumer Protection Act, 1986, has been enacted to better protect the interests of consumers.