Had to press re-set button to prune fixed, variable costs: Marriott's Govil

The pandemic has prompted Marriott International, the world’s largest hotel operator, to get into a clutch of new areas. 

These range from delivering food at doorsteps and catering for virtual corporate events to providing work spaces. Neeraj Govil, senior vice-president, South Asia, Marriott International, tells Shally Seth Mohile that these ancillary businesses helped the firm deepen its engagement with stakeholders. They have offset the decline in the core food & beverages (F&B) business. Edited excerpts:

In terms of bookings, how has August been against the previous months?

June quarter was incredibly tough for the hospitality sector. We have seen some