High on tech: Checks and tests that run the post-pandemic digital universe

A clutch of companies is ensuring apps and portals don't slip on quality, safety

An 82-year-old pensioner could not visit his bank, a large state-owned one with hundreds of branches all over the country, after the lockdown was imposed in March, 2020. So his daughter downloaded the bank’s app on his phone. The only trouble was the bank had not tested the app for ages nor had this app been designed to handle the dramatic increase in traffic due to the pandemic-induced restrictions. So it was plagued with issues of quality and scalability. It would crash often, remain inaccessible for large parts of the day and it was next to impossible to complete any