The Federation of Hotel & Restaurant Associations of India (FHRAI) has warned the leading online travel agencies (OTAs)- MakeMyTrip and Goibibo (also owned by MakeMyTrip) – of a nationwide protest if the issues raised by its members are not resolved amicably. The association has alleged that the business practices of the two agencies were ‘exploitative, unethical and divisive’ and led to ‘predatory pricing’ and other market distortions.
FHRAI members have claimed that these travel agencies or OTAs charge commission that range anywhere between 18 and 40 per

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