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Hyper AI to wellness helpdesk: BPM firms adapt to coronavirus crisis

Information Technology and IT-enabled services were classified as essential services by the Indian government soon after the lockdown was announced to prevent the spread of Covid-19.

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The industry has moved fast to ensure work from home for 90 per cent of its over 4-million strong employee base.

Neha Alawadhi New Delhi
Apart from work from home, business process management (BPM) companies have taken a host of measures to ensure employee engagement and client productivity. This has meant changing things not just in India, but a host of other geographies that they are present in.
 
Information Technology and IT-enabled services were classified as essential services by the Indian government soon after the lockdown was announced to prevent the spread of Covid-19. The industry has moved fast to ensure work from home for 90 per cent of its over 4-million strong employee base.
 
“In Europe, we are converting voice contracts into instant messaging.

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First Published: Apr 15 2020 | 9:43 PM IST

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