Online travel platforms, airlines reach out amid flight cancellations

The issues include not getting refunds on airline and hotel bookings, getting charged a service fee even if airlines have waived cancellation charges and so on

“It’s been more than a day since I tried calling, emails, tweets and DMs but the people at @makemytrip are taking everyone for a ride. At a tym when evryone wants to be safe but @makemytrip is making sure the safety comes at a ‘price’ by refusing refunds and rescheduling. #Pathetic,” groused a Twitter user on Tuesday.

Another user who had to cancel a trip because of the ongoing travel restrictions between India and the US told Yatra.com: “How dare u charge me cancelations for something beyond my control... either refund me my money or reschedule my flight.” These and many