Parliamentary panel quizzes airline bosses over service standard

In wake of the row over manhandling of a passenger by IndiGo staff, panel decided to call airlines for examining issue of behaviour of airline personnel

A Parliamentary Standing Committee praised IndiGo’s staff training  procedures while re-emphasising the need to increase the standard of training in the industry in light of growth in a number of first-time flyers.
 
In the wake of a huge row over manhandling of a passenger by IndiGo Airlines last month, the standing committee decided to call the airlines for examining the issue of the behaviour of airline personnel. The committee wanted to understand the fares, facilities, the attitude of staff and service standards of the aviation industry.
 
IndiGo president Aditya Ghosh, Air Asia CEO Amar Abrol and Go Air CEO Wolfgang Prock