No question of mis-selling, sales team doesn't have rights: Byju's to NCPCR

Says that by design, every sale is unapproved until it is verified by a triple-layered audit mechanism that reaches out to the interested customer through SMS, audio and video calls

Edtech giant Byju’s attended a meeting on Friday at the National Commission for Protection of Child Rights (NCPCR), in response to the summons issued by the body last week.

Byju’s urged NCPCR to consider the fact that the summons was issued on the basis of a single media report which made sweeping generalisations based on inputs from unnamed sources that comprise a tiny fraction of its large user base. Byju’s said it cannot possibly verify the authenticity of the article because the media house refused to share either the data points it referred to, or the sampling methods it used