Business Standard

This CEO raises 'long-standing issue' after passengers miss S'gapore flight

On Wednesday, 32 passengers could not board a Singapore-bound flight operated by budget carrier Scoot

Premium

BS Web Team New Delhi
After a Singapore-bound flight took off from Amritsar leaving behind 32 passengers, Sanjiv Kapoor, the CEO-designate of the grounded carrier Jet Airways, has said that this incident likely happened as a result of change in schedule of the flight and the travel agents not sharing the correct contact details of the passengers booked on it.

He said it's likely that the travel agent shared their own contact details with the airline, instead of providing the details of the affected passengers.

When a flight schedule is changed, airlines alert travellers booked on the plane using the contact details provided

Don't miss the most important news and views of the day. Get them on our Telegram channel

First Published: Jan 19 2023 | 4:01 PM IST

Explore News

To read the full story, subscribe to BS Premium now, at just Rs 249/ month.

Key stories on business-standard.com are available only to BS Premium subscribers.

Register to read more on Business-Standard.com