We didn't bow down to a discriminatory request: Airtel on tweet row

'At Airtel, we never have and never will succumb to differentiating on the basis of religion, ethnicity or caste,' the company said on Twitter

Airtel, the country’s top telecom operator, has tried to clear the air after a controversy over a customer making communal overtones in a tweet, stressing that it did not bow down to a discriminatory request.

On Monday, Airtel customer Pooja Singh made a complaint about her DTH connection on social networking site Twitter. An Airtel representative, Shoaib, replied that the company would get back to her shortly with more information. 

Singh demanded that a Hindu representative be assigned to resolve the problem. As the next available representative happened to be a non-Muslim, many Twitter users alleged Airtel bowed down because