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Air India operations affected globally as software shuts down for six hours

"SITA server is down. Due to which flight operation is affected. Our technical teams are on work and soon system may be recovered," the airline's spokesperson said

Air India, Air India headquarters
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Press Trust of India New Delhi
Hundreds of Air India passengers were left stranded at several airports across the world as its check-in software stopped functioning for around six hours, the airline said Saturday.

According to airline sources, the software, which is of Atlanta-based SITA company, was not functioning approximately from 3 am to 9 am Saturday. Consequently, boarding passes could not be issued at major airports across the world and various flights were delayed.

"The system has been restored. It has begun functioning. We regret the inconvenience that passengers had to face," said the national carrier's chairman and managing director Ashwani Lohani.

"We are trying to regularise all

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First Published: Apr 27 2019 | 8:41 AM IST

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