Covid:19: With call centers shut, airports keep fliers busy on social media

Delhi’s Indira Gandhi International Airport has been the most active on social media connecting with passengers as the 21-day lockdown crippled call centres. This comes during a period when all domestic and international flights across the country with the exception of essential cargo services.

According to Konnect Insights, a reputed social media analytics tool, Delhi’s Indira Gandhi international Airport had over 3.5 SM engagements in those times, followed by Singapore and Seoul.

Due to the suspension, passengers who had already booked their tickets to flights scheduled for this period have taken to social media platforms for their inquiries as call