'Mystery shoppers' to MADAD: How Railways is trying to make travel smoother

Indian Railways is looking to bring in a new quality audit system that would be kept a secret from its own staff and vendors

Remember the viral video of railway vendors filling tea and coffee cans from inside a train toilet? The going is set to get much tougher for such unscrupulous service providers, as the Indian Railways brings in a new method of ensuring that quality standards are maintained. 

The Railways will send what appears to be an inspection team, called "mystery shoppers", across the country to take stock of the services, reported the Indian Express. Members of this team will pose as regular passengers. They will take note of the food, quality of trains and stations, staff behaviour and other amenities across various