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When customer is king but unpleasant: How bad behaviour affects air crew

Behind the exotic travel destinations, prim and proper clothing, smiles, flawless skin, and perfectly manicured hands of the air hostesses, there's a dark world of enormous struggle

airlines, air hostess
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According to an aviation expert, the primary reason for the crew being on board is for the safety of the aircraft and passengers; service is secondary. Photo: Shutterstock

Anjana Kumari Mahato New Delhi
Occasional flight travel can be weary in many ways. But imagine doing it for a living every day. Yes, we're referring to the job of air hostesses, who spend hours on their feet in an airborne vessel. Behind the exotic travel destinations, prim and proper clothing, smiles, flawless skin, and perfectly manicured hands of the air hostesses, there's a dark world of enormous struggle. It encompasses vigorous training sessions, strenuous working hours, and endless fitness tests.

Then there are customers who may be stressed, anxious, or simply unpleasant. But despite it all, crew members must keep a fixed smile—or risk

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First Published: Feb 27 2023 | 12:58 PM IST

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