Consumer rights body urges govt to revise air ticket refund rules

Mumbai Grahak Panchayat writes to civil aviation minister today following UNCTAD advisory to member states on the issue

Mumbai Grahak Panchayat has asked civil aviation minister Hardeep Singh Puri to revise ticket refund guidelines to cover all airline passengers impacted by the lockdown and provide enhanced benefits to customers.

The consumer protection group wrote a letter to the civil aviation minister today following United Nations Conference on Trade and Development advisory to member states on the issue. 

On April 16, the civil aviation ministry issued guidelines to airlines to provide refunds to passengers whose flights were cancelled due to lockdown.

The ministry's guidelines, however, did not offer refund benefit for passengers who had booked tickets prior to announcement of lockdown. Domestic