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E-commerce market to touch Rs 2 lakh cr in FY18: Govt

Online market had grown by 19% in previous financial year, 2016-17

Press Trust of India  |  New Delhi 

E-commerce market to touch $33 bn in FY18: Govt

The segment in is growing and is likely to touch $33 billion this fiscal, the Parliament was informed on Friday.

In the 2016-17 fiscal, the online market had grown by 19 per cent, Minister of State for Consumer Affairs C R Chaudhary said in a written reply to the

"India's market is estimated to be $33 billion in the financial year 2017," he said, quoting industry body NASSCOM's latest estimates.

On consumer complaints, the minister said that as many as 28,770 were registered against the segment on the (NCH) last fiscal.

Around 11,596 were related to non-refund of payment while the rest were about delivery, deficient services and poor quality/fake products, he added.

"The are forwarded to the companies concerned for resolution," he said.

If consumer complaints are not resolved and if there is no response from the company, then are advised to approach appropriate consumer forum, he added.

At present, there is a three-tier quasi-judicial mechanism in place for redressal of consumer grievances at district, state and national level.

To protect consumer interest, he said, the government has made several provisions to strengthen the consumer grievance redressal mechanism in a bill which was introduced in the in August 2015.

First Published: Fri, July 28 2017. 17:44 IST