New electricity rules give consumers across India the right to 24x7 supply

DISCOMs have to ensure minimum standard of service under Electricity (Rights of Consumers) Rules, 2020

Consumers across the country will now have the right to a minimum standard of service for supply of electricity. This will also include the right to round-the-clock electricity supplies, unless stated otherwise for a specific category, such as an agricultural connection.

Announcing the notification of the Electricity (Rights of Consumers) Rules, 2020, Minister of State (Independent Charge) for Power and New and Renewable Energy R K Singh said, “Power distribution companies (discoms) across the country are monopolies — whether government or private — and the consumer has no alternative. Therefore, it was necessary that consumer rights be laid down in rules