 "flight, airplane, plane, airline")
The civil aviation ministry has proposed an increase in compensation for loss of life and baggage in air accidents, strict caps on cancellation fees and monetary benefits to passengers for missed flight connections.
These have been recommended by the ministry in its proposed passenger charter. A draft proposal is expected for public consultation in the next few days.
The ministry has already introduced a grievance redressal app and abolished the practice of stamping passenger bags during airport security checks. The next step is the charter, which aims to safeguard consumer rights and address criticism about the government not doing enough
