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Why India's air passengers are suffering more and complaining less

Instances of denied boarding, cancellations and delays have increased massively but complaints against airlines have dipped

Topics
Air Passengers  |  Air Travel  |  Flights

Sai Manish 

As the Modi government released its 2.0 version of AirSewa on November 20, there seemed to be more than just providing Indians with a “hassle-free air travel experience” on its mind.

The web portal and mobile application, which was first launched in November 2016, aims to provide a “chatbot for travellers support, improved grievance management including social media grievances, real-time flight status and detailed flight schedule.” The renewed attempt to make things easy for the passenger seems to be dictated by deteriorating flying conditions amid an aviation ...

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First Published: Sat, November 24 2018. 10:51 IST
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