Why India's air passengers are suffering more and complaining less

Instances of denied boarding, cancellations and delays have increased massively but complaints against airlines have dipped

As the Modi government released its 2.0 version of AirSewa on November 20, there seemed to be more than just providing Indians with a “hassle-free air travel experience” on its mind. The web portal and mobile application, which was first launched in November 2016, aims to provide a “chatbot for travellers support, improved grievance management including social media grievances, real-time flight status and detailed flight schedule.” The renewed attempt to make things easy for the passenger seems to be dictated by deteriorating flying conditions amid an aviation boom across the country.  

In 2015-16, more than 11,600 passengers were denied boarding