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Sorry, network out of order! How the ATM ecosystem landed in quicksand

A sliver of hope is if the RBI were to buy the plea that the inter-charge should not be looked at as a floor for customer-facing pricing even when hiked

ATM. Photo: Reuters
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ATM. Photo: Reuters

Raghu Mohan
Mull on these numbers: On November 8, 2016, there were 240,000 ATMs in the country. At the end of September 2018, the figure is much the same at 239,321.

You need to be brave to be in the till-box business: whether you are banks, brown- and white-label deployers, ATM vendors, or cash logistics companies (CLC) —all are in disarray. Every actor in this cast has muffed up the lines and the roles they were to play. “I concede it’s a divided house. Everybody has their own agenda”, said Loney Antony, managing director of Hitachi Payment Services and co-chairman of the