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Public sector banks (PSBs) may soon set up a 'single national helpline' to address customer grievances. According to a report in the Economic Times (ET), the government had asked PSBs to set up a such helpline in September.
"The helpline number will be preferably of three or four digits, so that in case of need customers dial the given number to reach out to their banks and respective branches or departments by way of a hub-and-spoke mode," an official aware of the matter told ET.
This comes against the backdrop of a large number of complaints by customers over non-operating helpline
