Retail banks are on a charm offensive - but mis-selling continues

NatWest's slick campaign epitomises distinct sense that banks are trying to win public over again

Whether it’s scrapping charges for overdrafts, setting up research centres for responsible business, or hiring big advertising firms like M&C Saatchi to invite us to hold them accountable for their actions, you may have noticed, British banks are on a charm offensive. NatWest’s slick campaign “We are what we do” epitomises the distinct sense that banks are trying to win the public over again. Add to this the buoyant market for financial products, it begs the question: have we learnt the lessons of the crisis or are we