Uber in London: Firm must value its drivers as well as its customers

Uber's problems are a classic example of a digital business that has evolved without fully taking into account its impact on society

Uber has been met with a mix of excitement, anger, protest, legal action and dispute when introduced in most countries. With operations in over 250 cities, the ride-hailing app has disrupted transportation and models of work. It has also been disrupted by the termination of all or part of its services in some countries including France, Italy, Spain, Germany, Denmark and China.

London is the latest location where Uber is facing serious challenges. Transport for London, the city’s transport authority, has denied it a new licence to operate, which would effectively shut down the company’s