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Retail unsecured loans, cross-selling may decline post moratorium

Lenders say the larger challenge is to communicate to borrowers the difference between moratorium and waiver

retail loans

What’s more, experts from the credit rating industry and even bankers say the change in customer behaviour post moratorium may nudge them to revisit their lending strategy

Hamsini Karthik Mumbai
Earlier this month, when Rajeev Jain, managing director of Bajaj Finance, said that the larger challenge ahead of the company was educating its customers that a moratorium on loans isn’t a waiver, it sent out signals of a probable change in borrowers' approach towards credit in tough times like these. A few weeks later, HDFC Bank said the situation on the moratorium is an evolving one and it was too early to call out any specific trend.

“Our channel checks reveal that

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First Published: Apr 29 2020 | 6:09 PM IST

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