An online self service system
Hinduja Global Solutions announced the enhancement of Website-as-a-Channel (WaaC), an intelligent customer engagement offering that helps businesses give their customers the right answer fast.HGS WaaC is a self-service system that combines virtual and live agent customer support, creating a more efficient and engaging customer experience.
An online self-service system, HGS WaaC revolutionizes the way customers get answers to their questions with intelligent search, self-help videos, and highly interactive virtual assistant capabilities. HGS WaaC features smart design that enables intuitive and satisfactory customer experiences, turning consumers with problems into brand promoters. The service is powered by Smart Channel Selector, HGS' proprietary technology uses analytics to guide the consumer and automatically pivots to the best channel to ensure resolution, including live agents. Smart channel selector is constantly learning; it gauges customer satisfaction with the resolutions it provides and optimizes the experience to help consumers get the right answer fast.
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