In its advertisement, Reader’s Digest, a monthly magazine, had given a “guarantee of satisfaction”. However, Bharat Kapur, a senior citizen residing in Ludhiana, who had subscribed to Reader’s Digest, felt dissatisfied because there were times when he did not get delivery of the magazine, or received it after a considerable delay, much after it became available in the market.
When Kapur complained about non-receipt of the magazine, the publisher sent him copies for the relevant months, but after much delay. Even the issues that he did receive were usually not delivered on time.
Kapur was unhappy and aggrieved by the
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