 "consumer protection, consumer protection bill, law, gavel")
D P Sharma had a broadband connection from Bharat Sanchar Nigam Limited (BSNL). Since it remained inoperative for 27 days, he filed a complaint before the Jaipur District Forum seeking compensation. BSNL contested it, challenging its maintainability under the provisions of the Consumer Protection Act (CPA).
The Forum relied on the Supreme Court (SC) judgement in General Manager, Telecom, versus M Krishnan & Anr, where it had been held that a dispute between a telegraph authority and consumer does not fall within the purview of the CPA. It has to be resolved through statutory arbitration as provided under the Indian Telegraph
Disclaimer: These are personal views of the writer. They do not necessarily reflect the opinion of www.business-standard.com or the Business Standard newspaper
