Having spent the last few months on the road, I can say with a degree of assurance that it is the small things that make a hotel great —like when you have a cold, and the chef sends you a soup to make you feel better. The Taj group has some of the best service staff but some of the worst towels you’re likely to find in a guest room — and I speak from experience, whether in Goa, Chennai, Hyderabad or Bengaluru. The Oberoi group is quick to find solutions, ITC has the best pillows in the business, and
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