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70% firms using biometric authentication will use smartphone apps: Gartner

The factors driving this shift are lower costs and improved user experience/customer experience (UX/CX) is fuelling this increasing interest in biometric authentication

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Biometric authentication

According to Gartner, Inc., 70 per cent of organisations using biometric authentication for workforce access will implement it via smartphone apps in the near future. In 2018, this figure was less than 5 per cent. The factors driving this shift are lower costs and improved user experience/customer experience (UX/CX) is fuelling this increasing interest in biometric authentication. “Security and risk management leaders, responsible for identity and access management and fraud prevention, continue to seek approaches for identity corroboration that balance trust and accountability against total cost of ownership and UX/CX,” said Ant Allan, research vice president at