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Apple finds bugs in some iPhone X and MacBook models, offers free repair

Apple says displays on iPhone X may experience touch issues due to a component failure. The screens on affected phones may not respond correctly to touch.

Ismail Shakil & Stephen Nellis | Reuters  |  Bengaluru and San Francisco 

Apple iPhone
A customer compares the size of the new iPhone XS and iPhone XS Max at the Apple Store in Singapore September 21, 2018. Photo: Reuters

Inc said on Friday it had found some issues affecting some of its and 13-inch products and said the company would fix them free of charge.

The repair offers are the latest in a string of product quality problems over the past year even as has raised prices for most of its laptops, tablets and phones to new heights. Its top-end iPhones now sell for as much as $1,449 and its best iPad goes for as much as $1,899.

said displays on iPhone X, which came out in 2017 with a starting price of $999, may experience touch issues due to a component failure, adding it would replace

those parts for free.

The company said it only affects the original iPhone X, which has been superseded by the and XR released this autumn.

The screens on affected phones may not respond correctly to touch or it could react even without being touched, the Cupertino, California-based company said.

For the 13-inch computers, it said an issue may result in data loss and failure of the storage drive. Apple said it would service those affected drives.

Only a limited number of 128GB and 256GB solid-state drives in 13-inch units sold between June 2017 and June 2018 were affected, Apple said.

Last year, Apple began a massive battery replacement program after it conceded that a software update intended to help some iPhone models deal with aging batteries slowed down the performance of the phones. The battery imbroglio resulted in inquires from US lawmakers.

In June, Apple said it would offer free replacements for the keyboards in some MacBook and MacBook Pro models. The keyboards, which Apple introduced in laptops starting in 2015, had generated complaints on social media for how much noise they made while typing and for malfunctioning unexpectedly. Apple changed the design of the keyboard this year, adding a layer of silicone underneath the keys.

First Published: Sat, November 10 2018. 08:55 IST
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